Continuing her series of posts on themes and topics raised in her book, Lynn Farley-Rose touches on the question of gratitude:
“I was struck by how brilliantly Archbishop Tutu expresses appreciation. It made me realise that I have all these appreciative thoughts but I’m busy so I don’t actually tell people. Soon after, I was travelling and the plane was delayed. The flight attendant communicated excellently and she also had a difficult passenger to deal with—I thought she handled them brilliantly. So later on, she’s coming down serving drinks and I say, ‘Do you have a minute? Can I tell you what I saw?’ She says, ‘Sure.”’And I tell the story of what I saw her do and she gets tears in her eyes. She says, ‘I’ve worked here six months and no-one’s ever said anything positive to me about what I’ve done.’ Six months! This isn’t very hard and it doesn’t take that much time and it’s very powerful. It made me think how many missed opportunities I’ve had in my life and how I’m gonna stop doing that.”
John talking about expressing everyday gratitude. Interviewee Number 16 in The Interview Chain.
Published by Holland House Books, 30th June 2021
Here’s more on thanking people in the workplace. Make the recipient feel good and yourself too.
More about Lynn Farley-Rose on the authors’ page here: Authors
The Interview Chain is available from Amazon, Waterstones and directly from Holland House Books : The-Interview-Chain
